Ordering Process

Q. How do I purchase products on your website?

A. Follow these simple steps:

1. Add to Cart: Click "Add to Cart" on your desired products

2. Review Cart: Click "Continue Shopping" to add more items or "Checkout" to proceed

3. Account Login: Sign in to your existing account or register for a new one

4. Shipping Address: Confirm or update your delivery address

5. Shipping Method: Select your preferred delivery option

6. Payment Method: Choose how you'd like to pay

7. Review Order: Confirm your billing details and accept terms & conditions

8. Complete Purchase: Click "Confirm Order" to finalize

*Need help? WhatsApp us at +601157558627 for guided assistance.*

Payment Methods

Q. What payment options do you accept?

A. We offer multiple secure payment methods:

1. Direct Bank Transfer

Bank Details:

Bank: CIMB Bank
Account Name: Dhealthy Products Sdn Bhd
Account Number: 8603548449

*Please email your payment receipt to dhealthyproducts@gmail.com with:

• Bank Name

• Transfer Date & Time

• Reference Number

• Amount Paid

• Order Number

2. TNG E-Wallet (QR Code)

• Scan the QR code provided at checkout

• Upload payment confirmation when prompted

3. Online Payment Gateway

Contact our sales team for payment link options

Important: Orders are processed only after payment confirmation.

Account Management

Q. How do I update my account information?

A.

1. Log in to your account

2. Click "Account Maintenance"

3. Edit your personal details or shipping address

4. Click "Save Changes"

Q. I forgot my password. How can I reset it?

A.

1. Click "Forgot Password?" on the login page

2. Enter your registered email address

3. Check your email for a reset link

4. Follow instructions to create a new password

Order Modifications & Cancellations

Q. Can I cancel or modify my order?

A.

• Yes, if your order is still in "Pending" status

• Email us immediately at dhealthyproducts@gmail.com with:

  • Subject: "Order Cancellation Request - [Your Order Number]"

  • Reason for cancellation

• Cannot cancel if order is already "Processing" or "Shipped"

Shipping & Delivery

Q. How long does delivery take?

A.

• West Malaysia: 3-7 working days

• East Malaysia: 7-14 working days

• Expedited shipping options available at checkout

Q. What are the shipping costs?

A.

• Free shipping for orders above RM150

• Flat rate of RM10 for orders below RM150

• Express shipping rates calculated at checkout

Currency & Pricing

Q. What currency are your prices in?

A. All transactions are in MYR (Malaysian Ringgit).

Q. Are there any additional charges?

A. No hidden fees. Price shown is final price excluding shipping (if applicable).

Contact Information

Need immediate assistance?

Business Hours:

• Monday-Friday: 9:00 AM - 6:00 PM

• Saturday: 9:00 AM - 1:00 PM

• Sunday & Public Holidays: Closed